Managing Your Subscription and Billing

TinyX billing is handled by Stripe. Your card details are entered on Stripe's pages and stored by Stripe; TinyX never sees your card number.

Everything starts from the Billing page in your TinyX dashboard.

Upgrading from Free

Open Billing
Choose Monthly or Annual
Click Subscribe to Pro or Subscribe to Max
Enter your payment details on Stripe's secure checkout page
When checkout completes, you're returned to TinyX and your new plan is active

Pro is $9/month or $90/year; Max is $29/month or $290/year. Annual billing gives you 2 months free. See Plans Compared for what each plan includes.

Changing plan, payment method or billing details

If you already have a subscription, the Billing page shows Manage Subscription. It opens Stripe's customer portal, where you can:

Change your plan
Update your payment method
Cancel your subscription
See your invoices and billing details

Your TinyX plan updates automatically when Stripe confirms the change.

Cancelling

Open Billing, click Manage Subscription, and cancel in the Stripe portal. You can cancel at any time, and you keep access until the end of the current billing period. After that, your account moves to the Free plan.

Cancelling doesn't delete your account, links or files. Free plan limits apply from then on: for example, analytics history is trimmed to 7 days, and features not on Free (custom codes, E2E encryption, Upload Drops) aren't available for new links.

Refunds

Under our Terms, you can request a refund within 14 days of your initial subscription purchase. After that, payments are non-refundable. To ask for one, email support@tinyx.co.

If a payment fails

See Payment Failures and Account Access.

Common questions

I paid but my plan still shows Free. Your plan updates as soon as Stripe confirms the payment, which is usually instant, and TinyX double-checks with Stripe when you return from checkout. If it still shows Free after a few minutes, email support@tinyx.co.

Do you offer discounts for non-profits or education? Email support@tinyx.co and ask.

Can I get TinyX under my own brand? Yes, through White Label. Email sales@tinyx.co.